The engines that answer, follow up, and keep your name current.
Three engines run under this pillar. Together they cover the hours your front desk cannot: nights, weekends, and the twenty minutes after an inquiry arrives.
Engine 03 — AI Reception & Speed-to-Lead
A consultation is usually won by whoever answers first. Most practices lose them at 6:40pm on a Thursday.
- After-hours answering. The assistant picks up nights and weekends, answers routine questions about procedures, location and process, and books or escalates.
- Speed-to-lead. New web inquiries are texted within minutes, while the patient is still deciding.
- Honest handoff. It identifies itself as an assistant and passes anything clinical to your team with the full transcript attached.
Engine 04 — CRM & Patient Pathways
Every lead is tracked from first click to booked procedure, so you can see which campaign produced which consult rather than which campaign produced which click.
- Pathways for consult confirmation, no-show recovery, post-consult follow-up and reactivation of old inquiries.
- Built around the front desk. The people who have to live with the system are the ones it is designed for — including the EMR quirks they work around daily.
- Attribution that survives a phone call, not just a form fill.
Engine 05 — the Review Funnel
Reviews are the closing argument for a practice, and they go stale faster than any other asset.
- A feedback gate that asks first and routes second: public platforms for good experiences, a private line to the practice for everything else.
- Listing consistency across the directories that feed the map pack.
- Automatic refresh of the review sections on your own site, so the page a patient reads is never a year out of date.
Automation questions, answered plainly.
Does the AI receptionist pretend to be a person?
No. It identifies itself, answers what it can, and hands off to your team with a transcript. Patients are told they are speaking with an assistant.
Does this replace my front desk?
It covers the hours they are not there and the first few minutes they cannot get to. Every conversation lands in the CRM so the team picks up with full context the next morning.
How does the review funnel work?
Patients are asked for feedback after their visit. Those who report a good experience are offered a direct path to the public platforms; those who do not are routed privately to the practice so the problem reaches you rather than Google.
Will it work with our EMR?
The CRM layer sits alongside the EMR rather than inside it — pathways are triggered from inquiries, appointments and outcomes that the practice already records. The Practice Hero EMR itself is a future concept and is not available.
Your competitors hired an agency. You're about to install an engine.
Practice Hero works with a limited number of practices per market — one specialty, one territory, no conflicts. Tell us about your practice and we'll show you exactly what the engine would do in your market.